Board of Governors
Karuna Care London Limited is led at provider level by Mrs Sunita Singh, Director and proposed Responsible / Nominated Individual, subject to CQC approval.The proposed Registered Manager is Mr Bisham Pandoo, subject to CQC approval.
Our Board of Governors guide our long-term strategy, helping to plan service improvements and future growth. The unwavering support and scrutiny from the Board of Governors mean that families and regulators can have full confidence in the quality, safety, and integrity of our care provision.
Ambassador K.V. Rajan
Chairman, Board of Governors, Karuna Care London
Ambassador K.V. Rajan serves as the esteemed Chairman of the Board of Governors at Karuna Care London, providing strategic insight, governance expertise, and distinguished diplomatic leadership. With an illustrious career spanning decades as a senior member of the Indian Foreign Service, Ambassador Rajan has served in pivotal ambassadorial roles in key nations including France, the United States, the United Kingdom, Zambia, Algeria, and Nepal. His extensive diplomatic experience enhances Karuna Care London’s vision, governance, and strategic positioning as a leading institution committed to compassionate and culturally inclusive care.
Throughout his career, Ambassador Rajan has held influential positions within governmental and international organisations, actively shaping diplomatic strategies, international relations, and policy frameworks. His notable contributions as the Prime Minister’s special envoy and as a distinguished member of India’s National Security Advisory Board and Prime Minister’s special Envoy, reflects his deep understanding of governance, policy-making, and strategic leadership. At Karuna Care London, his governance experience helps reinforce organisational integrity, compliance, and operational excellence, ensuring the highest standards of care and ethical responsibility.
Ambassador Rajan is also deeply committed to the advancement of education and academia, serving as an advisor and mentor to several prestigious educational institutions. This dedication complements Karuna Care London’s ethos of continual learning, professional excellence, and staff development. His academic involvement ensures the care home’s governance incorporates best practices from global standards in management and service delivery.
An accomplished author, Ambassador Rajan has authored and edited internationally acclaimed works, notably The Ambassador’s Club and Kathmandu Chronicle: Reclaiming India–Nepal Relations. These publications have received widespread recognition for their insightful analyses of diplomacy and international relationships. His literary accomplishments underscore his ability to communicate effectively and thoughtfully, qualities that deeply inform his advisory role at Karuna Care London.
Under Ambassador K.V. Rajan’s distinguished leadership, Karuna Care London benefits significantly from his strategic foresight, international experience, and unwavering commitment to excellence. His presence on the Board ensures that Karuna Care remains an institution renowned not only for compassionate care but also for robust governance and visionary leadership—upholding the highest ethical standards and continuously enriching the lives of residents, families, staff, and the wider community.
Prasenjit Kumar, PhD
Honorary Chairman, Karuna Care London Limited
Dr Prasenjit Kumar is the Chairperson of Karuna Care London, renowned for his visionary leadership, strategic governance, and unwavering dedication to compassionate care. With over 25 years of distinguished experience, Dr Kumar has led numerous prestigious educational institutions across the UK, and internationally, consistently advocating for academic excellence and community-driven learning. Although Dr Kumar is not directly involved in day-to-day management of Karuna Care, his extensive expertise ensures Karuna Care London upholds the highest standards of person-centred care, regulatory compliance, and ethical governance.
Dr Kumar’s professional journey is marked by impactful contributions to healthcare and global social welfare. He has initiated and supported numerous humanitarian programmes, medical aid projects, and community development initiatives worldwide, demonstrating a profound commitment to uplifting vulnerable populations. His charitable activities, including organising healthcare camps, supporting disaster relief, and offering educational scholarships, reflect Karuna Care London’s foundational values of compassion, dignity, and respect.
In 2016, Dr Kumar’s exceptional efforts in education and social service were internationally recognised when he received the prestigious Global Achievers Award from the Citizens Integration Peace Society and most recently the Karmveer Award presented in 2024. This accolade highlighted his enduring commitment to promoting peace, community integration, and inclusive educational opportunities. Such recognition underscores Dr Kumar’s capacity to inspire positive change and further reinforces Karuna Care London’s ethos of excellence infused with compassion.
Under Dr Kumar’s stewardship, Karuna Care London will establish itself not merely as a provider of quality assisted living services but as an active participant in community life. His dedication to philanthropy and social responsibility motivates the organisation to continually engage with and support broader community welfare initiatives. By embedding these ideals into daily practice, Dr Kumar through his resolute team of Responsible Individual, Registered Manager, Commercial Director and other support staff will ensure Karuna Care London remains a beacon of heartfelt, holistic care, truly embodying the spirit of “Karuna” (compassion).
Through his inspirational leadership, ethical governance, and deep-rooted humanitarian ethos, Dr Prasenjit Kumar with the support of his dedicated team continues to shape Karuna Care London’s mission, ensuring residents, families, and staff alike experience a nurturing environment that genuinely enriches lives and honours universal human values.
He is a devotee of Anand Murti Jee, the founder of Anand Marga Organisation. The philosophy of Ananda Marga is a synthetic outlook, recognising a theistic singularity or ‘Supreme Consciousness’ which is acclaimed to be both transcendental and manifested in all. Dr Kumar intends to practice Sadhana, Service & Sacrifice, which are the fundamentals of human values.
Mrs Sunita Singh
Responsible / Nominated Individual (subject to CQC approval), Director – Karuna Care London Limited
Mrs Sunita Singh is the Responsible / Nominated Individual (subject to CQC approval) and a Director of Karuna Care London Limited. In this capacity, she provides provider-level leadership and assurance that the service is designed, governed and monitored in line with the CQC Fundamental Standards and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
As the Nominated Individual, Sunita acts as the organisation’s senior point of accountability for quality, safety and compliance. She ensures that Karuna Care London has effective systems in place to assess, monitor and improve the quality of care, manage risk, and maintain accurate and complete records, with clear oversight and regular review. Her focus is on building a service that is safe, dignified and consistently person-centred, with robust governance that can be evidenced, not assumed.
Sunita brings strong experience in structured operations, administration and workforce development. She is a methodical leader who is highly organised and detail-focused, with a clear, practical leadership style that prioritises doing the right things properly: clear processes, reliable documentation, consistent standards and strong communication. She is committed to creating a culture where safeguarding is everyone’s responsibility, staff feel supported and supervised, and concerns are identified early and acted on decisively.
At Karuna Care London, her responsibilities include:
- providing strategic oversight of governance and quality assurance arrangements, including audit schedules, quality improvement planning and performance reporting;
- ensuring effective systems for risk management, incident reporting, safeguarding, complaints handling and Duty of Candour;
- overseeing policy compliance and ensuring policies translate into day-to-day practice through training, supervision and accountability;
- supporting and challenging the Proposed Registered Manager to maintain standards, evidence safe practice, and drive continuous improvement;
- ensuring learning from audits, feedback, incidents and complaints leads to clear action, follow-up and measurable improvement; and
- ensuring the service maintains openness, transparency and a no-surprises approach with residents, relatives, professionals and regulators.
Mr. Bisham Pandoo
Proposed Registered Manager (Subject to CQC Approval), Karuna Care London Ltd
Mr. Bisham Pandoo is the Proposed Registered Manager (subject to CQC approval) for Karuna Care London Limited. With over two decades of progressive experience across residential care, supported living and community-based adult social care, Bisham brings a wealth of operational, regulatory and leadership expertise to Karuna Care London as the service moves towards CQC registration and operational readiness.
Bisham’s career in adult social care is extensive and varied. He has held registered manager and area manager positions, leading services that support adults with learning disabilities, autism, dementia, mental health needs, epilepsy and dual diagnosis. His direct experience of CQC registration processes, compliance frameworks and inspection readiness gives him a thorough, practical understanding of what is required to establish and sustain a safe, well-led service.
At Karuna Care London, Bisham is actively supporting the provider’s pre-registration preparations, contributing to the development of the Statement of Purpose, governance framework, quality assurance systems, policies, care planning templates, safeguarding arrangements, staffing model and training plan. Once registration is approved and the service becomes operational, he will be responsible for the day-to-day leadership of the home, including safe staffing, resident assessment, care planning, risk management, medicines systems, infection prevention and control, incident management, complaints handling, audits, regulatory notifications and liaison with families, professionals, commissioners and CQC.
Bisham is highly skilled in safeguarding, the Mental Capacity Act, Deprivation of Liberty Safeguards and best-interest practice. He has a strong track record of working constructively with local authority commissioners, referring boroughs and multi-agency partners to ensure appropriate, high-quality care. His approach to leadership is grounded in accountability, transparency and person-centred values, with a consistent focus on protecting the dignity, choice and independence of adults who require care and support.
Peter Sage
ADVISOR, Karuna Care London
Peter Sage is a distinguished humanitarian leader serving as an Advisor to Karuna Care London. With over four decades of extensive experience, Peter is currently the Executive Director of Ananda Marga Universal Relief Team (AMURT), a global humanitarian organisation recognised through consultative roles with the United Nations. He has coordinated humanitarian aid, healthcare, education, and social development projects in more than 180 countries, significantly improving the lives of vulnerable communities worldwide.
Under Peter’s dedicated leadership, AMURT has prioritised vital health initiatives, notably enhancing maternal and child healthcare in regions such as Ebonyi State in Nigeria. There, his efforts have led to the successful establishment of rural health centres, resulting in more than 23,000 safe childbirths and greatly reduced maternal and infant mortality rates. In Ghana’s Volta Region, Peter oversaw a transformative public health and clean-water programme, which virtually eradicated Guinea worm disease and provided thousands of residents with safe drinking water, demonstrating his commitment to sustainable, community-driven healthcare.
At Karuna Care London, Peter brings his global humanitarian expertise to guide and support our vision of providing compassionate, culturally inclusive, and person-centred care. His advisory role ensures that Karuna Care’s operational practices consistently reflect international best standards and comply fully with UK regulatory frameworks. Peter’s extensive global experience directly informs our approach, emphasising empathy, dignity, and holistic well-being—principles central to Karuna Care’s ethos.
In addition to global health and development programmes, Peter has a long-standing commitment to emergency humanitarian response. He has coordinated relief efforts during major international crises, including earthquakes in Haiti, droughts in East Africa, and floods in India, ensuring rapid delivery of critical aid such as medical care, food distribution, and psychosocial support. His hands-on, compassionate leadership has consistently ensured aid reaches those most in need, often in the most challenging circumstances.
Closer to home, Peter exemplifies his humanitarian principles as the volunteer Executive Director of Food For All DC, a Washington-based initiative providing weekly groceries to elderly, disabled, and disadvantaged individuals. This local commitment mirrors his global dedication to practical, compassionate action. At Karuna Care London, we are honoured to benefit from Peter’s remarkable experience and unwavering dedication to improving lives through humanitarian service, both locally and globally.
Dr. Souleymane Kanon
ADVISOR, Karuna Care London
Dr Souleymane Kanon serves as a distinguished Advisor to Karuna Care London, bringing with him over 25 years of extensive experience as a public health physician specialising in health system management, human resource development, and global health initiatives. His expertise spans both the public and private sectors, positioning him as an invaluable resource in enhancing the organisation’s commitment to excellence in care management, staff development, and strategic planning.
Throughout his career, Dr Kanon has held senior leadership and management positions with renowned organisations including UNICEF, USAID, and various international health and development bodies. His significant contributions extend across multiple regions, particularly in English and Francophone Africa, and he has extensive experience collaborating with senior government officials and private sector executives. His deep understanding of global best practices and healthcare management, including senior work experience in the United Kingdom, uniquely enables him to provide strategic and evidence-based guidance to Karuna Care London.
A passionate advocate for human capital development, Dr Kanon is committed to implementing innovative, evidence-based technologies and capacity-building methodologies, particularly through tailored coaching and mentoring programmes. His expertise in public-private partnerships, staff training, and professional mentoring directly supports Karuna Care London’s emphasis on continuous staff improvement, organisational learning, and the cultivation of compassionate care professionals.
Dr Kanon’s collaborative approach has seen him work closely with governments, civil society organisations, universities, and training institutions. His dedication to empowering vulnerable, marginalised, and disadvantaged groups aligns perfectly with Karuna Care London’s values of compassion, dignity, and respect. His cross-cultural experience and fluency in both French and English further enhance Karuna Care’s inclusive, culturally-sensitive approach to care provision.
As an Advisor, Dr Kanon provides strategic insights that strengthen Karuna Care London’s governance framework, healthcare management processes, and community engagement initiatives. His extensive global health background and proven ability to foster meaningful public-private collaborations enable the organisation to remain at the forefront of delivering compassionate, evidence-based care.
Dr Souleymane Kanon’s presence at Karuna Care London underscores the organisation’s commitment to professional excellence, innovative care practices, and the continuous pursuit of compassionate service. His wealth of experience ensures that Karuna Care London remains equipped to effectively respond to the evolving healthcare needs of residents and the wider community.
Karuna Singh
Mental Health Ambassador and Board Member
Karuna Singh serves as the Mental Health Ambassador and a valued Member of the Board of Governors at Karuna Care London. Having achieved a First-Class degree in Psychology and Neuroscience, she is now progressing to postgraduate study in Psychology with Neuroscience at University College London. Her academic distinction, combined with her sincere commitment to emotional well-being, uniquely positions her to contribute meaningfully to Karuna Care’s mission of compassionate, person-centred care.
Though at an early stage in her professional journey, Karuna has already demonstrated considerable initiative and passion through her volunteer experiences. As a volunteer support worker at Forward Care London Ltd, she successfully engaged elderly residents by building trust, offering emotional support, and contributing to their improved quality of life. This direct, compassionate involvement has provided her with meaningful insights into the psychological and emotional needs of individuals within care settings.
Her enthusiasm for psychology is evident through her academic excellence, particularly in modules related to cognitive psychology, neuroscience, psychopathology, and clinical psychology. Karuna actively explores neuropsychology and aims to specialise in neurodiversity among children, reflecting her deeper commitment to understanding and supporting mental health across different life stages. This knowledge and perspective add valuable diversity to the governance and advisory role she holds at Karuna Care London.
Karuna’s extracurricular achievements further highlight her leadership qualities and proactive nature. She held leadership responsibilities in her school’s STEM and badminton clubs, fostering her teamwork, communication, and organisational skills. Additionally, her achievements in national academic competitions, including a finalist position in the NCH Essay Competition focused on criminal psychology, underline her analytical thinking, resilience, and commitment to ongoing personal and professional growth.
As Karuna Care London’s Mental Health Ambassador, Karuna plays a vital role in raising awareness, promoting mental health education, and advocating for psychological well-being among residents and staff alike. Her perspective and approachable nature help bridge generational gaps, bringing fresh ideas and contemporary insights into mental health strategies, practices, and support systems within the organisation.
Through her dedication, academic distinction, and sincere empathy, Karuna Singh exemplifies how passion combined with rigorous academic grounding can meaningfully contribute to the ethos and continuous growth of Karuna Care London.
Mr. Shahzad Raza
Commercial Manager, Karuna Care London Ltd
He supports Karuna Care London in the role of Commercial Manager. He brings experience in business development and commercial planning from a range of organisations in the education and healthcare sectors, where he has been involved in growing services, managing budgets and working with external partners.
At Karuna Care London, Mr. Raza’s focus is on the practical business aspects of the organisation. He assists the Board with financial planning, basic forecasting and the review of contracts and commercial arrangements, helping to ensure that the service develops on a sustainable footing and within realistic assumptions. His background in market analysis and stakeholder engagement supports the organisation’s aim to work constructively with local authorities, commissioners and other professional partners.
He holds postgraduate qualifications in business and information technology. This combination of training and experience enables him to bring a measured, analytical perspective to commercial decisions, complementing the clinical, operational and governance expertise of other members of the governing body.
Our Team
We believe that a great assisted living home is built by a great team. At Karuna Care London, our team will be the heart of our service – a group of dedicated and compassionate professionals who share our vision of person-centred care.
Karuna Care London is led by a skilled Registered Manager (responsible for day-to-day operations and compliance) supported by a Deputy Manager. They will oversee a capable team of Senior Care Assistants and Care Assistants, who will provide personalised support to residents around the clock. We will also have dedicated staff for enrichment and support: a Co-ordinator, an Administrator/Receptionist to ensure smooth communication and record-keeping, as well as housekeeping and maintenance personnel to keep the environment clean, safe and comfortable. Every role – from management to front-line carers to support staff – is vital in creating a home-like atmosphere where residents feel safe, cared for, and valued. Our approach to building the team is focused on quality, training, and a caring culture. We are committed to recruiting people who not only have the right qualifications and experience, but also embody empathy, patience, and respect. All staff will undergo thorough background checks and a robust induction process. New care workers will complete the Care Certificate as part of their induction (covering the 15 essential standards for care) and receive mandatory training in areas such as safeguarding, moving & handling, infection control, and first aid. We also believe in continuous professional development – our staff will have regular refresher courses and opportunities to pursue further qualifications (for example, NVQ diplomas in Health and Social Care). By investing in ongoing training and development, we ensure our team has “the right people, skills and support to deliver the highest quality care”
We promote a positive team culture where every member is encouraged to learn, grow, and take pride in their work. Through mentorship, support, and recognition, we aim to retain a happy and motivated workforce dedicated to compassionate caregiving. Ultimately, our goal is to cultivate a centre of excellence in care – where our team’s professionalism and kindness shine through in every interaction, and where residents receive the best possible support from a staff that is knowledgeable, caring, and truly passionate about what they do.