Contact Information
Visiting Hours & Protocols
At Karuna Care London, we value family connections and encourage visits while ensuring safety, comfort, and structure for all residents. Our visiting policy follows CQC and Hillingdon Council guidelines, balancing openness with security.
Visiting Hours
- Standard Hours: 11:00 AM – 5:00 PM, daily (including weekends & bank holidays).
- Open Visiting Policy: No booking required; visitors may arrive freely during these hours.
- Visit Duration: No strict time limits, but visitors should be mindful of space and other residents.
Visitor Protocols
- Sign-In: All visitors must sign in at reception for security and fire safety.
- First-Time Visitors: Will be asked for ID or proof of relationship for safeguarding.
- Large Groups: Visits with 3+ guests should be pre-booked for better accommodation.
- Outside Hours: Special visits (e.g., work constraints, religious observances) can be arranged in advance.
Health & Safety Measures
- Hand Hygiene: Sanitiser stations are available at entrances; visitors are encouraged to use them.
- Illness Prevention: Please postpone visits if unwell (cold, flu, COVID-19 symptoms).
- Seasonal Precautions: Masks or distancing may be required during flu outbreaks or as per public health advice.
Professional & Exceptional Visits
- Healthcare Visits: GP, nurse, and therapy visits are scheduled with prior notice.
- Social Workers & Legal Representatives: Must book in advance; private rooms available.
- End-of-Life & Emergency Visits: 24/7 access for close family in critical situations.
- Overnight Stays: Possible in exceptional circumstances; arrangements can be made.
We are committed to safe, meaningful visits that enhance our residents’ well-being. For any special requests or queries, please contact our team.