To underpin our commitment to quality and safety, Karuna Care London maintains a comprehensive set of policies and procedures governing all aspects of our service. These policies serve as the roadmap for consistent, safe, and effective care, and we believe in being transparent about them. Copies of all our key policies are available upon request to residents, family members, and professionals. We encourage anyone interested in our operations to review these documents, which demonstrate how we meet regulatory requirements and best practices.
Our core policies include (but are not limited to):
- Health & Safety Policy – Ensuring a safe environment for residents, staff, and visitors (covering fire safety, risk assessments, equipment safety, etc.).
- Safeguarding Policy – Protecting adults at risk by preventing abuse and responding to any allegations or incidents.
- Infection Control Policy – Maintaining strict hygiene and infection prevention measures (including COVID-19 precautions and outbreak management).
- Complaints Handling Policy – Outlining a clear, fair procedure for addressing any complaints or concerns from residents or families and learning from them.
- Medication Management Policy – Safe handling, storage, administration, and review of medications, to protect residents and ensure effective treatment.
- GDPR & Data Protection Policy – Safeguarding personal information in compliance with the UK General Data Protection Regulation and Data Protection Act, ensuring confidentiality and privacy.
Each of these policies is a living document. We will review and update our policies regularly – at least annually or whenever there are changes in legislation or CQC guidelines. For example, if new health and safety regulations are introduced or the CQC updates its standards, our policies will be revised accordingly. All staff will be informed and retrained on any updated procedures to guarantee continued compliance. By keeping our policies up-to-date and in line with current regulations, we maintain a high level of quality, and everyone involved with Karuna Care London knows what standards to expect and uphold.
In addition to the core policies currently displayed on this page, we maintain a comprehensive set of policies and procedures that guide every aspect of our operations.
A complete booklet containing all our policies and procedures—including detailed descriptions, compliance measures, and best practice guidance—is:
- Available on the premises in both printed and digital format.
- Accessible upon request to any relevant authority or stakeholder, subject to data protection regulations.
- Provided to all staff as part of their induction and ongoing professional development. Staff are thoroughly trained on all policies to ensure full understanding and compliance.
Below is the full list of current Karuna Care London policies:
Care and Support Policies
- Access and Security Policy
- Accident/Incident Reporting Policy
- Administration of Medicines Policy
- Client Mobility Policy
- Control of Infection Policy
- First Aid Policy
- Handling Clients’ Money Policy
- Health and Safety Policy
- Lone Working Policy
- Managing Challenging Behaviour Policy
- Medicine Administration Errors Policy
- People Moving and Handling Policy
- Physical Restraint Policy
- Safe Care and Treatment Policy
- Safe/Positive Touch Policy
- Safeguarding Policy
- Consent to Care and Treatment Policy
- Meeting Nutritional and Hydration Needs Policy
- Autonomy and Independence Policy
- Confidentiality Policy
- Dignity and Respect Policy
- End of Life Care Policy
- Intimate Care Policy
- Protecting Clients’ Rights Policy
- Care Needs Assessment Policy
- Complaints Policy and Procedure
- Diversity in Care Policy
- Failure to Attend Client Visit Policy
- Person-Centred Care Policy
Staffing and HR Policies
- Staffing Policy
- Absence Policy
- Additional Employment Policy
- Annual Leave Policy
- Capability Policy
- Computers & IT Usage Policy
- Dignity at Work Policy
- Disclosure & Barring Service (DBS) Policy
- Duty of Candour Policy
- Education and Training Policy
- Employee Discipline Policy
- Employee Grievances Policy
- Employee Responsibilities Policy
- Equality Policy
- Fit and Proper Persons Employed Policy
- Fixed Term Employees Policy
- Gifts, Wills and Bequests Policy
- Good Governance Policy
- Handling Disclosure Information Policy
- Induction Policy
- Leave of Absence for Public Duties Policy
- Medical Appointments Policy
- Mobile Phones Policy
- Prevention of Bribery Policy
- Probation Policy
- Recruitment Policy (Including Ex-Offenders)
- Sick Pay Policy
- Smoking Policy
- Social Media Policy
- Special Leave Policy
- Staff Support Policy
- Substance Abuse Policy
- Use of Email Policy
- Use of the Internet Policy
- Working with Volunteers Policy
- Workplace Stress Policy
Operational and Safety Policies
- Business Continuity Planning Policy
- Environmental Policy
- Fire Safety & Risk Assessment Policy
- Emergency Plans Policy
- Safety and Security of Premises Policy
- Building Completion Certificate (if applicable)
- Legionella Management Policy
- Waste Disposal Policy
- COSHH (Control of Substances Hazardous to Health) Policy
- Equipment Use & Maintenance Policy
- Cleaning & Infection Control Policy
- Operational Policies for Safe Service Delivery
- Risk Assessment & Register Policy
- Data Protection Policy (ICO Registration)